Return & Refund Policy

Return, Replacement & Refund Policy

Thank you for shopping with us! Because all our products are custom-printed and made-to-order specifically for you, we follow a streamlined fulfillment process. Please read our policy carefully before placing an order.

1. Damaged, Defective, or Wrong Items Received

We take extreme care in quality control, but if you receive a damaged, misprinted, or defective product, we offer a free replacement or full refund.

Claim Window

  • All claims for damaged, defective, or misprinted items must be reported within 7 days of delivery.

Mandatory Requirements to File a Claim:

To verify and approve your claim, you must submit:

  1. Unboxing Video: A clear, continuous video showing the initial unboxing of the package, clearly displaying the outer courier packaging/shipping label and the defect.
  2. Photos: Clear photos of the defective item and original packaging.
  3. Size Discrepancies: Photos showing the product laid flat with a measuring tape placed across it.

Important Note: Without a valid unboxing video, we cannot verify the cause of damage or process a replacement or refund. Please open packages carefully—damage caused by scissors or sharp objects during opening will not be covered unless clear unboxing video proof shows otherwise.

2. Size, Color & Personal Preference Returns

Since each product is custom-printed on demand upon order placement:

  • No Returns/Exchanges for Wrong Size Ordered: If you order the wrong size, color, or design, or simply change your mind, we cannot process a free return or exchange. A new order will need to be placed at your expense. Please review our size guides on each product page before ordering.
  • Color Variations: We use standard CMYK printing process methods. Minor differences between screen displays (RGB) and the printed product can occur naturally. Color variation from screen to fabric does not qualify as a manufacturing defect.

3. Undelivered & Returned Packages (RTO)

If a delivery attempt fails due to an incorrect/incomplete address, wrong pincode, customer unreachability, premises closed, or refusal to accept a COD package:

  • The parcel will be returned to our fulfillment facility.
  • Returned items will be safely stored in our warehouse for up to 100 days.
  • We can re-ship the item to your updated address; however, additional reshipping charges will apply.
  • If a pincode becomes unserviceable after an order is dispatched, refunds cannot be issued, but we will assist you in re-shipping to an alternate address.

4. Lost in Transit

If a courier company officially marks a package as lost in transit, we will issue a full replacement or refund to you automatically.

5. Refunds & Replacement Timeline

  • Replacements: Once your claim with unboxing proof is approved, a replacement will be processed and dispatched.
  • Refunds: Approved refunds will be processed back to your original payment method (or bank transfer for COD orders) within 5–7 business days.

6. How to Submit a Claim

If you receive a defective or damaged product, please contact us immediately within 7 days of delivery:

  • Email: panditsanjoy67@gmail.com
  • Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Please include the following in your message:

  1. Order ID
  2. Continuous Unboxing Video
  3. Clear Photos of the defect and outer courier label

×